Enriching ERP and Large Enterprises with Generative AI: Step 1 of the Framework

Posted on: March 27, 2024

This opinion piece was contributed by Jason Tan, co-author of 'Transition to Advanced Analytics'

In the dynamic realm of AI, the introduction of ChatGPT on November 30th, 2022 marked a monumental turning point, reshaping human-technology interactions and shaping AI's future. Tech giants like Google, Facebook, and Amazon raced to develop their versions of ChatGPT, indicating the revolutionary impact this innovation had on the AI landscape. This paradigm shift extends beyond industry giants, captivating startups and small tech companies, leading to Generative AI integration into their software and reshaping customer experiences and operational models.

As the significance of ChatGPT exends, it prompts discussions about its implications across diverse industries, including the corporate world, higher education, and government agencies. This interest has even caught the attention of business stakeholders, engaging their Chief Data and Analytics Officers (CDAOs) to explore Generative AI's use cases and its potential with Large Language Models (LLMs) for their enterprises.

In this article, I present the first step in a proven framework, born from my own experiences and successes with Generative AI, vector databases, embeddings, and LLMs. This framework encompasses the development of a Conversation CoPilot, assisting technical founders in establishing relationships and driving efficient sales, and the deployment of Generative AI for enterprises.

Step 1: Identify Business Use Cases

One major pitfall organizations must avoid is the Shiny Object Syndrome (SOS) - making tech adoptions without a clear understanding of their implications. CDAOs must collaboratively explore the potential use cases, ensuring alignment with core objectives, priorities, and long-term goals. Use cases might involve improving existing customer service chatbots, enhancing knowledge management, refinining marketing and sales copy, or deploying Conversation CoPilots.

Step 2: Decide the Minimum Viable Product (MVP)

Collaborating with experts well-versed in Generative AI and LLMs, organizations can craft an MVP to address specific business goals. For instance, an organization might deploy a vector database to store unstructured data, employ embedding techniques to query data, and integrate LLMs to contextualize company policies for customer replies. This approach streamlines operations and enhances customer interactions.

A diagram of a work backwards

Step 3: Work Backwards

People remain pivotal in even the most advanced AI systems, as quality data is integral to success. Therefore, it's crucial to engage the right stakeholders, both internall and externally, throughout the process. This ensures as well-rounded approach and bridges the hap between analytics-driven insights and actionable outcomes. Simultaneously, organizations must identify the required data and systems for successful implementation.

Step 4: Develop Implementation Strategies

The selection of an appropriate generative AI application strategy is essential for deployment. Organizations must decide whether to leverage an existing software developmet kit (SDK), partner with external consultants, or build an in-house solution. Each option has its merits, depending on the organization's capabilities, resources, and strategic objectives.

Step 5: Transform Insights into Action

Finally, organizations must focus on translating the insights generated by Generative AI into actionable outcomes. This involves integrating the AI outputs into existing workflows, refining decision-making processes, and improving operational efficiency. The seamless integration of AI recommendations into established systems empowers employees to make informed decisions and fosters an environment of continual improvement.

Conclusion

As the AI landscape continues to evolve, embedding Generative AI into enterprises emerges as a game-changer. By adhering to this first step as part of a comprehensive framework, businesses can make informed decisions, avoid the pitfalls of Shiny Object Syndrome, and harness the true potential of AI to transform their operations and customer experiences. In this book, I will also share invaluable insights on embedding advanced analytics directly into daily business operations and complementing an enterprise system.

Links

LinkedIn: https://www.linkedin.com/in/jpctan/ , https://www.linkedin.com/in/brian-ferris-a053532/

Websites: https://engage-ai.co/ & https://ddalabs.ai

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About the authors

author Jason Tan

Jason Tan is the Founder of DDA Labs and Engage AI - Second Brain to B2B SMB owners. It captures all conversational data, including social media, emails, and chat applications like Slack, Zoom Teams, WhatsApp, etc. Using Engage AI, users can easily search and retrieve private conversational data during conversations to deepen relationships and generate revenue opportunities.

Taking the learnings from implementing Engage AI, he also assists and shares the learnt lessons with enterprises to embrace and incorporate Generative AI and Large Language Models into their business.

Brian Ferris is the Chief Data and Technology Officer at Loyalty New Zealand, leading the data, analytics and technology teams. Loyalty New Zealand runs New Zealand’s most loved loyalty programme – Flybuys – as well as the Lab360 precision marketing team. Over the past four years, the teams have completed an agile transformation and a full migration to the cloud, decommissioning the legacy data centres. In addition, the data management and precision marketing stacks have been completely revamped with artificial intelligence and machine learning tooling in a flexible modern architecture. Prior to Loyalty NZ, Brian ran Enterprise Data and Analytics for Nike in Europe, the Middle East and Africa, and before that, he held senior data and analytics roles at Heineken, BAT and the European Central Bank. Brian’s focus through all of his roles has been transforming people and cultures to deliver real business value from the data assets.